FREE RETURNS ON ALL DOMESTIC ORDERS!

 

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Service immediately at 1.800.581.6641 or service@marissacollections.com.

 

Merchandise Return Policy:

 How to Request a Return:

  • Please email service@marissacollections.com with your order number in the subject line and reason for return. We will then send you a return shipping label.
  • Orders through our third-party promotional offers are excluded from free returns and qualify for only store credit if returned.

 

Full Priced Clothing, Shoes and Handbags: (excluding items defined below)

  • Full priced clothing, shoes and handbags may be returned within 14 days of when the package was delivered.
  • Sale merchandise qualifies for store credit only. Beauty and international orders are final sale.
  • Fine jewelry and evening gowns may be returned if shipped back overnight within 24 hours from when the package was delivered.
  • Orders may require an adult signature (21+) upon delivery.
  • Shoes should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
  • Briefs, swimming suits and bikini’s should be tried on over underwear. We may accept your return if the protective covers have been removed (swimwear) or if the items are soiled.
  • Orders through our third-party promotional offers are excluded from free returns and qualify for only store credit if returned.
  • Excluding ReVision - Pre-Owned

 

Sale Merchandise:

  • Sale merchandise qualifies for store credit only (not shipping) if returned within 14 days of when the package was delivered.
  • After 14 days, sale merchandise is considered FINAL SALE.
  • Store credit is valid 90 days from the day it was issued.

 

Fine Jewelry, Fur and Evening Gowns:

  • Fine jewelry, fur and evening gowns may be returned for a full refund (not shipping) if shipped back overnight within 24 hours of when the package was delivered.
  • Fine jewelry, fur and evening gowns cannot be shipped or be in transit during weekends.

 

Home, Beauty, Masks, Special Order, International Orders, Trunk Show Orders, and Promotional Orders:

  • All sales are final.
  • Orders through our third-party promotional offers are excluded from free returns and qualify for only store credit if returned.

 

ReVision | Pre-Owned Merchandise:

  • Revision pre-owned merchandise may be returned within 7 days of when the package was delivered.
  • After 7 days, ReVision pre-owned merchandise is considered FINAL SALE.

 

Pre-Order:

  • Please refer to the return policies associated to the type of product listed above for requirements.

 

Additional Information:

  • All returned or exchanged merchandise must have tags attached including security tags.
  • All returned shoes must be in original box with dusters and be unworn.
  • Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
  • Returns more than 45 days after purchase are not eligible for returns, exchanges, or store credit.
  • Please use a shipping carrier with tracking capabilities for returns if not using the provided return label. Merchandise must be insured for the full retail price. Please handle and return with care to ensure contents are not damaged during transit.
  • Fine Jewelry Furs, Evening Dresses, and Gowns must be shipped via Next Day shipping services to ensure no damage to the product and expedite your return due to the value of the merchandise.
  • To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we may not accept liability.

 

Return Shipping Address:

Web Return #

1167 Third Street South, Suite 207

Naples, FL 34102

*Updated 08/03/2021

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